Account Deletion

ACCOUNT DELETION – RAI RUNNING TRAINING This page explains how to request deletion of your account and personal data related to the Rai – Running Training app. HOW TO REQUEST DELETION You can request deletion in two ways: 1. Through the app: Access your account settings 2. By email: Send a message to help@rai.fit using the same email registered in your account. In the subject line, write: Account Deletion – Rai WHAT HAPPENS TO YOUR DATA When you request deletion, we permanently anonymize your personally identifiable data (such as name, email, phone, and access credentials), in compliance with LGPD and GDPR. Some data may be retained in anonymized or aggregated form due to legal, tax, or internal metrics obligations. This data does not allow personal identification. TIMELINE After the request, there is a waiting period before final processing. During this period, your account remains active and you can cancel the request. Deletion or anonymization is completed within 7 business days after the waiting period ends. CANCELLATION If you change your mind after requesting deletion, you can cancel the request through the app or by sending an email to help@rai.fit. Important: Cancellation is only possible while processing has not yet started. AFTER DELETION After deletion is completed, it is not possible to recover personal data linked to the account. You can create a new account at any time. CONTACT If you have questions about privacy or the processing of your data: help@rai.fit