Privacy Policy

1. INTRODUCTION Rai ("we", "our", or "us") respects your privacy and adopts technical and organizational measures to protect your personal information. We follow the principles of the LGPD (Brazil), GDPR (European Union), and other equivalent data protection regulations. By accessing and using the Rai platform ("Platform" or "Service"), you confirm that you have read, understood, and agree to this Privacy Policy. This Privacy Policy is publicly accessible at https://rai.fit/privacy and applies to all services offered under the Rai brand and domain. 2. DATA COLLECTION AND USE 2.1 Collected Data We collect only the data necessary to provide our services effectively and securely, including: • Profile information: name, age, gender, country, sports experience, and training objectives; • Activity data: distance, time, pace, heart rate, location, and similar training metrics; • Training history and interactions: personalized plans, chats, and usage patterns; • Account information: email address, authentication credentials, and related technical identifiers. 2.2 Purpose of Data Use Your personal data is used exclusively for the following purposes: • Generating personalized training plans and recommendations; • Analyzing performance and adapting plans to individual needs; • Providing intelligent interactions and guidance; • Improving security, stability, and user experience (never for advertising or marketing purposes); • Communicating service-related updates. Important: We do not use your data to train or fine-tune artificial intelligence or machine learning models. Your information is used solely to generate personalized responses and recommendations within the Rai environment. 2.3 User Consent Your explicit consent is required for: • The processing of your personal data as described in this policy; • The connection of your account with third-party services that you authorize; • The storage and processing of your activity and health-related data. By using the Service, you confirm your informed consent to this Privacy Policy. 3. THIRD-PARTY SERVICES AND DATA HANDLING 3.1 Integrations The Platform may integrate with external services to enhance its functionality. These integrations are used exclusively to provide you with features such as importing activity data, synchronizing workouts, or generating personalized recommendations. 3.2 Data Sharing Policy • Personal data is not sold, traded, or shared with external parties for marketing or profiling purposes; • Data is shared only to the extent strictly necessary to deliver the Service you request and authorize; • All integrations operate under secure authentication and data protection standards; • External providers may have their own privacy policies, which users are encouraged to review before authorizing integration. 3.3 International Data Transfers Data may be processed on servers located in different countries, including Brazil, the United States, and member states of the European Union. Regardless of location, the same protection standards described in this policy are applied consistently. International transfers will occur only through legally valid mechanisms, such as standard contractual clauses or adequacy decisions. 3.4 Compliance with Third-Party Integration Policies Rai fully complies with the data-use requirements and privacy policies of all third-party services it integrates with. • Data obtained via integrations is processed only to provide personalized analysis and recommendations to the user who authorized access; • Such data is never used to train AI models, redistributed, or made publicly available; • Each integration occurs via secure OAuth authorization and can be revoked at any time by the user. 4. DATA SECURITY AND STORAGE 4.1 Security Measures We employ industry-standard technical and organizational measures to safeguard your personal data, including: • Access control mechanisms: ensure that users can access only their own data within the system; • Encryption: personal data, credentials, and tokens are encrypted in transit and at rest; • Access logs: record critical operations for accountability and security; • Data minimization: we collect only the information strictly necessary for the Service; • Regular encrypted backups: to ensure data integrity and recovery capability. 4.2 Secure Storage Data is stored securely using trusted cloud providers that comply with international data protection regulations and maintain robust physical and digital safeguards. 5. USER RIGHTS As the data subject, you have the following rights regarding your personal data: • Access: obtain a copy of your stored information; • Correction: request correction of inaccurate data; • Deletion: request deletion of your data, where permitted by law; • Portability: request transfer of your data to another service; • Objection: object to specific types of data processing; • Revocation: withdraw consent for integrations with external services. Users may exercise these rights by contacting us at help@rai.fit. Requests will be evaluated and fulfilled in accordance with applicable data protection laws and the technical feasibility of the Service. 6. DATA RETENTION AND DELETION Your data is retained only for as long as necessary to provide the Service and fulfill legal obligations. When you delete your account, we will delete or anonymize your personal data in accordance with applicable data protection laws. Certain information may be retained for business, legal, or security purposes, such as maintaining backups, complying with legal obligations, or resolving disputes. 7. LEGAL BASES FOR PROCESSING Processing of personal data is based on: • User consent (for integrations and optional features); • Performance of a contract (to provide training and related services); • Legitimate interest (for maintaining service integrity and security). 8. CHILDREN'S PRIVACY The Service is intended only for individuals aged 18 or older. We do not knowingly collect personal data from individuals under this age threshold. 9. POLICY UPDATES We may update this Privacy Policy periodically. In the event of significant changes, users will be notified through the Service or other official communication channels. Continued use of the Service after such notice constitutes acceptance of the updated policy. 10. CONTACT If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: help@rai.fit --- By using the Rai platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.