Terms of Use
Version: 1.3
Last updated: April 17, 2026
TERMS OF USE – RAI
Last updated: April 17, 2026
1. ACCEPTANCE OF TERMS
By accessing and using the Rai platform (hereinafter referred to as the "Platform" or "Service"), the user expressly agrees to these Terms of Use.
2. DESCRIPTION OF THE SERVICE
Rai is a digital sports wellness platform that uses artificial intelligence to:
• Generate automated training plans and suggestions;
• Analyze sports performance data;
• Provide interactions via intelligent chat;
• Synchronize physical activities with third-party services.
Important notice:
The platform does not provide medical, nutritional, physiotherapy, or physical education services.
Generated content is informational and educational in nature and does not constitute professional prescription.
Only professionals registered with competent councils may offer formal guidance.
3. ELIGIBILITY
The Service is generally available to users in accordance with applicable law.
The menstrual cycle tracking feature is restricted to individuals aged 18 or older due to the sensitive nature of reproductive health data, and is subject to server-side age verification.
4. USER RESPONSIBILITIES
By using the Service, the user declares and acknowledges:
• Health conditions: seek medical supervision, including cardiological evaluation, before starting or continuing activities.
• Assumption of risk: sports practice involves inherent risks (injuries, accidents, medical complications). Use of the Service is at your own risk.
• Professional validation: consult qualified professionals before adopting training plans, diets, or supplements.
• Account security: maintain confidentiality of credentials and assume responsibility for all activities performed under your account.
• Appropriate use: do not use the Service in an illegal, abusive, discriminatory, or commercially unauthorized manner, or in a way that infringes the rights of third parties.
5. THIRD-PARTY SERVICES
The Service may include software, products, or integrations from third parties ("Third-Party Services"), such as Strava and cloud providers.
Some features may present results originating from these third parties ("Third-Party Results").
These services are subject to their own terms and policies; the platform is not responsible for their operation, accuracy, availability, or content.
6. NATURE OF ARTIFICIAL INTELLIGENCE (AI)
Due to the probabilistic nature of AI:
• Results may not be unique, and other users may receive similar responses.
• Content may contain errors, inaccuracies, incomplete information, or potentially offensive material that does not reflect real people, places, or facts.
• The platform works continuously to improve response quality but does not guarantee accuracy, reliability, or suitability in all cases.
7. USE OF RESULTS
• Responses should not be considered the sole source of truth or basis for decisions.
• They do not replace professional advice (medical, nutritional, or sports-related).
• It is the user's responsibility to evaluate the suitability of results for their needs, and to seek human or professional verification before acting on them.
• All use is at the user's sole risk.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
• The platform, its partners, and licensors are not liable for indirect, incidental, special, or consequential damages (including loss of profits, data, or reputation).
• The platform's total liability for any claim shall not exceed the amount paid by the user for the Service that gave rise to the claim in the preceding 12 months.
• This limitation does not apply where the law prohibits exclusion (e.g. willful misconduct).
9. PERSONAL DATA AND PRIVACY
9.1 Data collected
• Profile: name, age, sex, country, sports experience, and other;
• Activities: distance, time, heart rate, location, and similar;
• Training history and interactions;
• Platform usage data.
9.2 Sensitive health data
Optional features of the Platform allow you to record health data, such as menstrual cycle information. This data is classified as sensitive personal data under the LGPD and equivalent international data protection standards.
There are two distinct and independent processing activities, each with a separate consent basis:
a) Storage: recording is entirely optional and voluntary. By using the cycle tracking feature, you consent to the storage of that data as described in these Terms and the Privacy Policy. You may stop using the feature and request deletion of your data at any time.
b) AI-powered training personalisation: by default, no cycle data is sent to artificial intelligence providers. This use only occurs if you explicitly enable the "Use cycle data to personalise training" option in the app settings. You may revoke this consent at any time by disabling the option, without affecting your stored records.
9.3 Purposes
• Storage and display of menstrual cycle history recorded by the user;
• When cycle personalisation is enabled: deriving high-level signals (e.g. cycle phase) and including them in prompts sent to our AI providers, solely to personalise training plans. Raw data is never shared in full;
• Providing personalised recommendations;
• Analysing performance and adapting plans;
• Improving security and features;
• Sending service-related communications.
9.4 Legal bases
Common personal data is processed on the basis of user consent, performance of a contract, and legitimate interest, as applicable.
Sensitive personal data is processed on the basis of two independent consents: (i) consent to storage, expressed by voluntarily using the cycle tracking feature; and (ii) consent to AI personalisation, expressed by explicitly enabling the corresponding option in the app settings. No other legal basis is invoked for this category of data.
9.5 Sharing and international transfers
Data may be processed on servers located in different countries, including Brazil and the United States.
Regardless of jurisdiction, we apply the same protections described in this policy.
International transfers of sensitive data will only occur with your explicit authorization and through contractual safeguards required by the LGPD and equivalent international standards.
9.6 Use of non-personal data
Anonymized or aggregated data may be used to provide, maintain, develop, and improve the Service, fulfill legal obligations, and monitor abuse.
9.7 User rights
You have the right to access, correct, delete, port, and object to the processing of your personal data, and to revoke consents granted, in accordance with applicable data protection law. You may also lodge a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) in Brazil, or with the competent supervisory authority in your country of residence.
To exercise your rights, contact us: help@rai.fit
10. RETENTION AND DELETION
Common data is retained for as long as necessary to provide the Service or as required by law.
Sensitive health data is retained while the user actively uses the corresponding features. Users may request deletion of this data at any time, as described in section 6 of the Privacy Policy.
11. INTELLECTUAL PROPERTY
• The software, algorithms, AI models, and brand are owned by the platform or its licensors and providers.
• Commercial exploitation without the platform's authorization is prohibited.
• Reverse engineering, scraping, copying, or using results to develop competing products is prohibited.
12. MODIFICATIONS
The platform may amend these Terms at any time, with reasonable prior notice for material changes. Continued use of the Service after notice constitutes acceptance of changes to common data processing.
For features involving sensitive health data, personalisation requires explicit activation by the user and may be revoked at any time in the app settings.
13. TERMINATION
• The user may cancel their account at any time.
• The user's account may be suspended or terminated in the event of a violation of these Terms.
14. GOVERNING LAW AND DISPUTE RESOLUTION
• These Terms are governed by the laws and data protection regulations applicable in each jurisdiction.
• Before resorting to the courts, the parties agree to seek mediation or arbitration.
• If the dispute persists, the courts of the city of São Paulo, Brazil, shall have exclusive jurisdiction, with waiver of any other.
15. CONTACT
Email: help@rai.fit
Data controller: Rai Tecnologia Ltda.
16. FINAL ACCEPTANCE
By clicking "I Accept" or using the Service, you confirm that you have read, understood, and fully agreed to these Terms, including the processing of any sensitive health data you choose to provide when using the platform's optional features.